Does the screenshot work on iPhone and iPad?5 tips to fix it

Rate this post

Taking screenshots has become an important part of our lives. So when screenshots stop working on iPhone and iPad, it’s pretty upset.

It’s possible that something is wrong with the software or one of the buttons is stuck. do not worry! I’ve listed all the possible ways to take a screenshot and make it work again.

Note: Before proceeding, take a screenshot and then take a look inside the Photos app. A muted iPhone or an internal bug can prevent screenshot previews / thumbnails.

  1. Force restart iPhone
  2. Use AssistiveTouch
  3. Use 3D Touch
  4. Update iOS to the latest version
  5. Factory reset iPhone

1. Force restart iPhone

An easy way to fix a temporary problem with iOS is to force a restart of your iPhone. Follow the instructions on your device to see if the screenshot works again. If not, you can try another method, as described below.

2. Use AssistiveTouch

AssistiveTouch is an accessibility feature that prevents you from using the physical buttons on your iPhone. You can use AssistiveTouch for various tasks such as taking screenshots. Follow the steps below.

  1. Move to SettingAccessibilitytouch..


  2. Now tap AssistiveTouch Switch upon..
    Note: On older versions of iOS Setting Universal Accessibility AssistiveTouch Switch on.

    Turn-on assist touch-on iPhone

  3. Tap Circular button Select what is displayed on the screen Terminal..

    Tap-on assist touch button and then tap-on deviceTake screenshot-using-assistive touch-on-iphone

If you take screenshots frequently, you can always turn it off by leaving AssistiveTouch on or turning it off by following the same steps above.

3. Use DTouch

If you’re using an iPhone 6s or later, you can configure 3D Touch to take screenshots, but you must first enable Assistive Touch. Follow the steps below.

  1. Move to SettingAccessibilitytouchAssistiveTouch Switch on.
  2. next, 3D Touch under Custom action And select screenshot..


Now, whenever you want to capture a screenshot, just 3D touch the AssistiveTouch button. Of course, you can also assign the screenshot option to one of the other actions, such as single tap, double tap, long press.

4. Update iOS version

Outdated iPhone software can cause unexpected issues such as screenshots not working. Therefore, we recommend that you update your iOS to the latest version.

To check for updates, please visit SettingUniversalSoftware update..If an update is available, tap Download and install..


5. Reset iPhone to factory

If you’ve tried all the above steps and your iPhone screen captures still don’t work, you can choose to restore your device to factory settings. This will erase all data and settings. Therefore, be sure to back up your device.

  1. Move to SettingUniversalreset..


  2. Now tap Erase all content and settings..
    If you do Not backing up the deviceYou will be asked to do so..
  3. Please enter your ~ passcode If you have.
    A warning is displayed.


  4. Tap erase iPhone.
  5. To check Apple ID password..


  6. It takes a few minutes for the device to erase all settings and data. After that, you will be returned to the setup screen that was displayed when you first used the device.

Then restore your iPhone from backup and when you’re done, check if the screenshot works again.


If none of the above solutions work, it’s best to contact Apple Support for assistance. And if any of the solutions worked for you, please let us know in the comments below.

You may want to peep: