The proximity sensor helps you turn off the screen every time you make a call and put it on your ear. If you have problems with your iPhone’s proximity sensor, you’ll have many problems, including accidental contact when you receive a call, and you need to fix it as soon as possible.
Before listing how to fix an issue where the proximity sensor isn’t working, let’s understand why it’s an important hardware component of the iPhone.
- 1 Why is the proximity sensor important?
- 2 How to fix iPhone proximity sensor not working issue
Why is the proximity sensor important?
Proximity sensors help detect nearby objects without physical contact. The proximity sensor used on the iPhone is an optical sensor.
For example, you may have noticed that the screen disappears when you answer the phone and put it on your ear. This is to prevent accidental contact during a call. It can be used for other purposes, but it is mainly used to disable the screen during a call.
So if your iPhone’s proximity sensor isn’t working, it can be a little frustrating. Read on to learn the fix.
How to fix iPhone proximity sensor not working issue
1. Restart your iPhone
Restarting your iPhone is usually our reliable solution to most problems as it solves basic bugs and glitches. It sounds basically, but it’s pretty efficient. There are several models of iPhone, so the process of restarting them is different. If you don’t know how to do that, read the guide and restart your iPhone model.
2. Clean your iPhone screen
The proximity sensor is at the top of the screen. If you haven’t had time to clean your screen for a while, it’s a great time to do this. Due to the small size of the sensor, dust buildup over time can be one of the causes of proximity sensor failure.
Use a clean cloth, preferably a microfiber cloth, to clean the display, especially near the front camera area where the proximity sensor is located.
3. Remove the screen protector and case
If the above methods do not resolve the issue, removing the screen protector is the next logical step. Although uncommon, screen protectors can interfere with the function of the proximity sensor.
If you are using a case that is above or around the area of the display, remove the case and see if the problem persists.
4. Update to the latest iOS version
Software updates are aimed at resolving current build issues and adding new features. However, there may be bugs instead of features. If you are facing a proximity sensor issue, it could be due to a buggy software update.
Apple usually fixes this issue immediately and receives the same software update. Update your iPhone to the latest stable iOS build. If you can’t download the update, read the guide for possible fixes.
5. Are you using an iPhone with a cracked screen?
Did you remove the screen protector and notice that the iPhone screen is cracked? In this case, the cracked glass may interfere with the proximity sensor and limit its function.
What if the screen cracks? You either replace it or reconcile it. However, in this case, it is recommended to replace it. This may fix the problem you are facing with the proximity sensor.
6. Contact Apple Support
Now, if nothing bears fruit, the only option you have right now is to contact Apple Support. If your device is under warranty or you have Apple Care Plus, don’t worry. Read this article and contact Apple Support.
We hope this guide will help you solve the problem. I also hope you’ve learned something new about the iPhone’s proximity sensor. Let us know in the comments below which method works best.