Apple Self-Service Repairs: Everything You Need to Know

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Apple has always limited the right to repair devices to the few who choose. But with Apple’s self-service repair program finally released, things are changing, albeit a little slower. Now we can all be geniuses.

The November announcement opened the door to many speculations. The program is available to US customers, so we are currently answering some questions, but there are still some. I have delved into the problem to get all the answers * you need, so read on.

* Well, almost all the answers. If you still have questions after reading the entire article, please use the comments section below.

Apple Self-Service Repair Overview

Apple Launches Self-Service Repair Shop in the U.S.

What is Apple’s Self-Service Repair Program?

Self-service repair is Apple’s current stance on the moment of right to repair. For years, Apple has spent a very long time trapping users in a network of certified service centers, from using microcontroller chips to blocking functionality and tagging them as non-genuine components of the product. rice field.

But now, this program gives users the freedom to repair their Apple devices independently. Users have access to genuine Apple parts, tools, and repair manuals similar to those used by the Genius Bar (repair team).

To help you become an Apple genius, the tech giant gives you everything you need, from repair manuals to over 200 individual parts and tools. You can also buy all the tools in full, rent them for $ 49, or buy individual tools and keep them.

Note: Apple has also released a support paper, “Safe, Reliable, Safe Service and Increased Access to Repairs.” The paper states that it will provide services and parts for at least seven years after the product was last sold.

Which device can I repair?

Self-service repairs are currently available for the following purposes:

  • iPhone 12
  • iPhone 12 mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 13
  • iPhone 13 mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone SE (3rd generation)

Apple promises to add the M1 Mac to the mix soon.In addition, this program is now useful for iPhone repair

  • battery
  • screen
  • camera
  • Bottom speaker
  • SIM tray
  • Taptic engine

Who can access the program?

Currently, the service program is limited to the United States only. That said, Apple has announced plans to include other countries and regions, including Europe, later this year.

Apple self-service repair program
Source: Apple

Who is this intended for?

Available to all Apple users, self-service repairs are not designed for all users. Not everyone has the skills, knowledge, and experience to disassemble and restore electrical devices. It is intended for individual technicians who are familiar with repairing such devices.

However, Apple also states that inexperienced users need to curb and rely on certified technicians.

Note: Apple currently boasts over 5,000 Apple Authorized Service Providers (AASPs), 3,000 Independent Repair Providers (IRPs), and over 100,000 active technicians.

How does the self-service repair program work?

Apple has also released a four-step overview of how self-service repair programs work.

step 1: Use the repair manual To find what you need

A detailed, free-to-use guide to device repairs and the parts, tools, and materials you need to order.

Go to Apple’s man pages and select the device for which you want to get repair manuals. The PDF contains all the details you need. Click the repair you want to perform (read the basics before jumping).

important: You will need the Repair Manual ID in the next step. This is described in the manual overview. This tells Apple that you actually read the manual.

You will see too

  • Tools needed for repair
  • Step-by-step repair guide with the right images
  • Attention message to help avoid dangerous areas
Repair manual for Apple's self-healing program
Source: Apple

Step 2: Order the parts and tools you need

Visit a self-service repair shop, Start order.. Here you select the product, its model, and the repair type.

Buy parts and tools

You will now see a large number of options for all the parts and tools you add to cartAdd the device IMEI or serial number and click continue..

Buy parts to self-repair your iPhone

Rental of repair tools

On the main page, which lists all the parts and tools, scroll down Apple Tools (79 lbs packed in two sturdy cases). You will find a decent $ 49 tool rental option. Add this to your cart.

Apple Self-Service Program Rental Tools

According to Apple’s toolkit rental page

  • Rental starts from the day you receive the toolkit and lasts for 7 days.
  • It costs $ 49 including shipping.
  • Credit cards have a temporary approval equivalent to the full replacement price of the toolkit.
  • If the tool is not returned on time, you will be charged a fee (tax included).
  • Also, if the tool is missing or damaged, Apple will deduct it.

Step 3: Repair the device

When you receive the parts and tools you need, open the repair manual and continue working. There is a problem here. You will need to call Apple to complete the repair process.

Apple has set system requirements (some call it ridiculous, but Apple’s call is mandatory). Without it, the device will not recognize the part as genuine and will not function as intended.

To complete this procedure and the self-repair process, visit the Contact Us section of the self-service repair store. You can contact the service team via chat or phone to start the system configuration.

Step 4: Return the replaced parts for recycling

As part of Apple’s carbon-neutral approach, you can return the replaced parts and get some of your money back. Like AASP and IRl, these parts are responsibly recycled or recycled.

Of course, there are terms of use that apply. Apple will inspect the parts to determine the eligibility of the credit and refund a portion of the original payment.

Apple self-service repair costs

The cost of parts and tools depends on the type of repair and device. For reference and comparison, let’s take a look at the iPhone 13 Pro example.

The display bundle prepaid cost is $ 269.96, minus the $ 33.60 return credit, which is $ 236.36. A $ 49 tool rental should also be considered, but the total is $ 318.96 (before) and $ 285.36 (after return credit). In particular, Apple’s screen replacement service costs $ 279 (please add commuting costs if applicable).

Are Apple Self-Service Repairs Really Cheap?

Absolutely not in the above calculation. We also compared the cost of battery replacement. The battery bundle costs $ 71 and Apple’s battery service costs $ 69.

In addition, it adds the risk of ruining the device rather than repairing it. Meanwhile, in addition to having trained technicians handle the device, it’s Apple’s responsibility to repair the device.

So we don’t get wholesale or discounted prices. In fact, Apple seems to encourage you to go to the freeway leading to their repair center rather than the self-repair path (more on that in a later section).

Should you exercise your right to repair?

Great freedom comes with great responsibility to use rights in the right way. Simply put, only experienced and experienced users can handle a successful repair.

However, many curious souls want to get things, which can be more harmful than good. Putting trust in the hands of friendly neighborhood technicians also carries risks. Moreover, it doesn’t save much money.

Therefore, it is advisable to access the situation from a wider perspective.Difficulty of repair, associated risks, and Authorized repair shop It will get better.

Apple self-service repair: Real catch

Whenever Apple releases something that tries to get out of a walled yard, users should accept it with just a little salt (sometimes more). Thanks to this program, Apple users have three options.

  1. Repair the device itself.
  2. Please visit a small shop nearby.
  3. Send your device to Apple or visit an Authorized Repair Shop.

However, these choices are not the only right to repair. It also means accessibility, cost savings, reduced monopoly, and significant reductions in e-waste. But does the program really do that?

Serial / IMEI number restrictions

It may not sound silly at first, but it limits a lot of things. for example:

  • What if I don’t use the same phone parts I ordered?

The serial / IMEI number gives Apple the right to refuse / block repairs, starting with the system configuration steps.

  • Why do skilled technicians have to wait every time?

Imagine knowing a skilled technician who can solve an iPhone problem faster than sending it to Apple. However, you can only order parts if you specify a serial / IMEI number. Then you have to wait for the parts to arrive before you start the repair.

Why can’t a technician order additional parts and prepare for a rainy day? You agree that this could open a lock on a fake part, but Apple retains the part’s service code and can continue with the system configuration steps accordingly.

Repair specialist iFixit has a very good grasp of the situation. “This program gives you the freedom to lock the door with one hand and repair it with the other.”

Are we fooled?

For now, it certainly looks like that. You currently have the right to repair the device. But we still don’t have the freedom we can expect. From serial / IMEI number restrictions to high prices, there seems to be nothing in the user’s favor.

This initiative appears to be a deliberately weak and fateful attempt to circumvent regulations and the right to repair activists. To be honest, I hope Apple will give some levy on future announcements.

It ’s a big deal outside the United States.

I also need to point out that I support Apple. “In the United States, eight out of every ten Apple customers are within 20 minutes of an authorized service provider,” Apple claims. Not applicable to other countries or regions.

Therefore, this may be the best and only option for some people while complaining about the program because of the option to compare. And when they finally get this program, it will be sacred. To give credit where the deadline is coming, Apple has done a great job (albeit flawed) by introducing the program.

What do you think about the matter? Do you want to try self-healing or continue to rely on professionals? Share your opinions, questions, concerns, etc. with us in the comments section below.

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